Travel Required? No
Citizenship: Must be U.S. Citizen
Clearance Required: Secret
Education: HS Diploma or GED
Certifications Required: DoD 8570.01-M Information Assurance Technician (IAT) Level II.
Experience Required: One (1) year experience in IT required including at least one (1) year of customer service experience in IT.
Position Description: Under general supervision, conduct operations in support of the Enterprise Service Desk, execute scripts, answer calls,troubleshoot/resolve/and or escalate technical issues, open and close tickets, correlate events and incidents for management of Information Technology (IT) Services.