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Enterprise Service Desk Specialist Mid

Kansas City, MO · Information Technology
Travel Required? No

Percent Travel:

Citizenship: Must be U.S. Citizen

Clearance Required: Secret

Education: HS Diploma or GED

Certifications Required: DoD 8570.01-M Information Assurance Technician (IAT) Level II.

Experience Required: One (1) year experience in IT required including at least one (1) year of customer service experience in IT. 

Position Description: Under general supervision, conduct operations in support of the Enterprise Service Desk, execute scripts, answer calls,troubleshoot/resolve/and or escalate technical issues, open and close tickets, correlate events and incidents for management of Information Technology (IT) Services.

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