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Help Desk Manager

Ft Shafter Flats, HI · Information Technology
Travel Required? No

Citizenship: Must be U.S. Citizen

Clearance Required: Secret

Education: HS Diploma or GED

Position Requirements: Shall have 8+ years of experience providing IT support services, troubleshooting both hardware and software, utilizing tiered Help Desk approach, work ticket tracking solutions (Altiris Help Desk, Remedy), extensive help desk personnel management experience ensuring high service level agreement (SLA). Experience in troubleshooting in mixed environments (SIPR, NIPR, CENTRIX, STAMIS, etc.), servers, mobile devices, A/V equipment, Active Directory.  Extensive working knowledge of OS delivery methods (Altiris DS, SCCM, etc.), USARC specific applications servers (RCAS, RLAS, DMO), and troubleshooting command specific applications (ITRS, iPerms, DTS), IAT Level II (per DoD 8570.1).

Preferred Qualifications: Experience in DISA, USARPAC, and USARC IT Tiered support services. Extensive knowledge of Remedy Ticketing System and SCCM.
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