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Help Desk Support Service Specialist

Ft Shafter Flats, HI · Information Technology
Travel Required? No

Citizenship: Must be U.S. Citizen

Clearance Required: Secret

Education: HS Diploma or GED

Position Requirements: Shall have 2-4 years of experience providing IT support services troubleshooting both hardware and software issues in mixed environments that include workstations & laptops (SIPR, NIPR, CENTRIX, STAMIS, etc.), servers, mobile devices and A/V equipment. Extensive working knowledge of Active Directory, OS delivery methods (Altiris Deployment Solution, SCCM, etc.), tiered Help Desk approach, work ticket tracking solutions (Altiris Help Desk, Remedy), networking support, and VTC support. IAT Level II (per DoD 8570.1).

Preferred Qualifications: Experience in DISA, USARPAC, and USARC IT Tiered support services. Extensive knowledge of Remedy Ticketing System and SCCM.

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