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C5ISRO Audio Visual Engineer

Joint Base Pearl Harbor Hickam, HI · Information Technology
Travel Required? No

Citizenship: Must be U.S. Citizen

Clearance Required: TS/SCI eligible

Education/Experience: Requires Bachelor’s Degree and 4 – 8 years of prior relevant experience (8-10 years’ experience in lieu of degree will be considered); Current Extron Electronics certification

Principle Duties and Responsibilities:
  • AV VTC systems expert; responsible for the integrity and availability of all assigned classified and unclassified systems and components
  • The AV Engineer’s focus is Design and development 
  • Sets up, interconnects, operates and maintains audio/video equipment to include: LCD projectors and screens, audio mixers, microphones, sound systems, teleprompter, DVD players, production and document cameras, computers, laptops, tablets, smartphones and other technology devices
  • Due to the time-sensitive nature of the conferences, when AV systems/equipment problems occur, creative work-around solutions are expected on-the-spot, then follow-up with vendors for permanent fixes
  • Quickly responds to customer issues regarding application/hardware operations; identifies, troubleshoots and resolves A/V equipment and connectivity issues, and solves/fixes problems on the spot
  • Adapts to changes in technology; responsible for researching and implementing new software, as well as technological developments to improve various aspects of the systems
  • Responsible for developing solutions to technical problems and issues that may be difficult and unclear; replicates/documents issues for internal analysis/diagnosis, and prepares documentation accurately depicting the problem and/or solution for feedback to developer/vendor
  • The government customer is ultimately responsible for any policies/standards, but delegates responsibility accordingly and relies heavily on the AV Engineer who is the Technical Subject Matter Expert that assesses/advises/guides as needed
  • Monitors and responds to hardware and software problems utilizing a variety of hardware and software testing tools and techniques; monitors the audio-visual network health using assigned/available software tools/programs
  • Installs, configures, operates and maintains software applications and related hardware such as desktops, servers, and related peripherals like printers, scanners, drives, monitors and video teleconferencing hardware
  • Provides software and system troubleshooting and support, and provides technical support and training to end-users
  • Collaborates with team members regarding solution design, process and/or approaches; provides guidance and leadership to less-experienced technicians; team player willing to both share knowledge and learn from others
  • Manages the functionality and efficiency of Audio/Visual systems supporting major conference events
  • Additional related duties as requested, to include special projects
Basic Requirements:
  • Understands the mechanical and electronic aspects of A/V equipment and related peripherals: basic signal flow, inter-connectivity of systems, standard software applications, computer platforms and operating systems, basic network infrastructure, basic electrical safety practices
  • Has deep understanding of principles, theories, and concepts of AV technical domain, to include: wired network connections, integration of web and audio conferencing, operating complex A/V systems with integrated video conferencing, projection, audio, recording, playback and remote control devices, establishing point-to-point/multi-point video conferences
  • Must possess strong work ethic, exceptional customer service skills, attention to detail, strong verbal/written skills; ability to work confidently around senior military/civilian leaders, maintain cooperative working relationships and meet their expectations
  • Must be able to organize tasks and prioritize time appropriately in a high-visibility, high tempo work environment
  • Maintains current knowledge of relevant technology as assigned; must be willing and enthusiastic to learn and adapt to new and cutting edge technologies
  • Must be able to lift, transport and assemble equipment up to 30 pounds; walk distances quickly and comfortably to support large geographically dispersed customer base across large office building

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